Privacy policy
Effective November 2026
The short version
- We collect what you put in the request form, plus basic site analytics.
- We use it to reply, quote and do the job. We don’t sell it or put you on a mailing list.
- Want your information corrected or deleted? Call (808) 431-5678, Monday to Friday, 9am to 5pm.
This policy explains what information The Phoenix Company (“we”) collects through this website, how we use it, and the choices you have.
What we collect
- What you send us. When you request service: your name, email, phone number, town, the service you need, how you’d like us to reach you, and anything you write about the job.
- How you use the site. Pages viewed, the page you came from, device and browser type, and general location (from your IP address), collected with cookies and similar technology.
How we use it
- To respond to your request, schedule work, send quotes and provide service.
- To keep records of the work we’ve done for you.
- To understand how people find and use the site, so we can improve it.
We don’t sell your personal information. We don’t add you to a marketing list unless you ask us to.
Who we share it with
We use a small number of service providers to run the site and our business. They handle your information on our behalf:
- HubSpot stores service requests and our customer records, and provides website analytics.
- Google Fonts serves the typeface this site uses, which means your browser connects to Google’s servers.
We may also share information if the law requires it.
Cookies
HubSpot sets cookies (such as hubspotutk) that tell us whether you’ve visited before and which pages led to your request. You can block or delete cookies in your browser settings; the site, including the request form, still works without them.
How long we keep it
We keep request and customer information for as long as we need it to provide service and keep reasonable business records, then delete it.
Your choices
You can ask us to show you the information we have about you, correct it, or delete it. Call (808) 431-5678, Monday to Friday, 9am to 5pm Hawaii time, and we’ll take care of it.
Changes
If we change this policy, we’ll update it here and change the effective date above.
Contact
The Phoenix Company, Kapaʻa, Kauaʻi, HI 96746
Phone: (808) 431-5678